Support
Numenta currently is offering technical support through the education materials, forum, wiki and blog. The Numenta Developer Service engineers are active members of the developer community and will be contributing and commenting on a regular basis.
Please feel free to report, and discuss, bugs at the Numenta Bug Tracking Forum.
If you desire additional support, we have a pay-for-support program, the Numenta Partner Program (NPP), available for select partners. For more information, click here.
FAQ
HTM Overview
- What should I read to get prepared for working with Numenta technology?
- Where can I download your product?
- Why is this a Research Release?
- Can you show that HTM Networks are better than other technologies?
- Where can I find the mathematical formulas for your HTM algorithms?
Company
- When is your commercial release? What will be your pricing strategy?
- What are your investment opportunities?
- Your licenses have recently changed. Can you describe all of the changes?
- I noticed that you have two downloads: General Research and Academic Research. What are the differences?
Website
- I downloaded your platform, and it said a license key was sent to me, but one isn't in my mailbox. What do I do?
- I received a license key, but what do I do with it?
- When I login the website returns to the main page and it says I'm not logged in. What happened?
- Sometimes your website says I'm logged in but then requires me to login again. Why is that?
Pictures Demonstration Program
- I am connected to the Internet but the Pictures Demonstration Application is saying it can't connect. What can I do?
- The Pictures Demonstration Application is not responding when I click 'Recognize Picture'. What can I do?
Installation
- I am not able to find the software prerequisites you recommend. What can I do?
- Does Numenta make the open source tools they use available to the general public?
Development
- How do I determine the correct network topology?
- How much data do I need?
- What is the difference between supervised and unsupervised learning?
- How can I be sure that my HTM Network is even using time?
- When working with NuPIC, my
STDOUT.TXTfile is growing very large. What is causing this? - I'm getting 0% correct on all of my inferences. What could I be doing wrong?
- My network is coming up with too many coincidences. What should I do?
- My network is coming up with too few coincidences. What should I do?
- All of my coincidences are in one group. What should I do?
- I have so many groups, many of which contain only a single coincidence. What should I do?
